Welcome to the DowneyDirect Appliance Repair website. We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and share information about users of our website, including those who request service through our call request form. By using our website, you agree to the collection and use of information in accordance with this policy.

Information Collection

When you submit a call request form on our website, we collect personal information, including your name, phone number, and email address, which is sent to us via email. This allows us to respond to your inquiries and provide you with our services. We do not process transactions or collect credit card information through our website.

Information Usage

By submitting your information through our services, you consent to DowneyDirect Appliance Repair and our trusted partners contacting you via phone, email, or text for service-related purposes. We use the information collected to respond to your requests, manage your service appointments, and improve our service offerings.

Information Sharing

We may share your information with trusted partners who assist us with the operational and service needs pertinent to our business. These partners are obligated to use your information solely for the purpose of providing the services we request and in compliance with this Privacy Policy.

Non-Personal Data Collection

Our website uses cookies and web beacons to collect non-personal browsing data to enhance your user experience. This information helps us understand website usage patterns and improve our site functionality. You can adjust your browser settings to refuse cookies, but this may limit your access to some features of the website.

User Rights and Limitations

By using our website and services, you waive your right to sue or take any legal action beyond direct negotiation for disputes related to the website or the services we provide. In any dispute arising from the use of our services, the maximum compensation you may seek from DowneyDirect Appliance Repair is limited to $100.

Dispute Resolution

In the event of a dispute, users agree to bear their own legal fees and expenses. DowneyDirect Appliance Repair encourages dispute resolution through direct negotiation between parties involved before considering any further action.

Opt-Out and Contact

You have the right to opt-out of any future communications from us. To opt-out, please contact us at (562) 295-6765. We will promptly remove your contact information from our database in compliance with your request.

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. We encourage you to periodically review this policy to stay informed about how we are protecting your information.

Thank you for choosing DowneyDirect Appliance Repair. We are dedicated to providing quality service while respecting your privacy.